Driver Dispatch App: A Critical Component Of Every Taxi Solution

Just like the passengers, your driver will need a dedicated mobile app which will be used to assign them new ride requests (automatic or manual), accept bookings, navigate to the passenger’s location, take payments, rate passengers, track their daily earnings and performance and more.

The Importance of Driver Dispatch App

Just like the passengers, your driver will need a dedicated mobile app which will be used to assign them new ride requests (automatic or manual), accept bookings, navigate to the passenger’s location, take payments, rate passengers, track their daily earnings and performance and more. Once your taxi company completes the registration process for a new driver, you can provide them with the login credentials to the driver app that can be downloaded either from the app stores or your own private link. Ensuring that the app has all the features and functions your driver will need to carry out their job in the most efficient manner and offer an amazing taxi booking app experience to your customers is critical. Let’s understand more about the top features any good driver dispatch app should have. Later on in the article, we will take a look at Uber’s popular driver app features (Uber Driver).

Top Taxi Driver App Features

1. Driver Registration & Accounts Tab Make it easy for new drivers to initiate the registration from the app itself with features like signup form and document uploading. You can review new applications and approve or disapprove new driver registration requests from the admin panel and smartly grow your driver network. The accounts tab deals with the driver’s personal profile. It can be used to set up their account or make any changes.
2. Built-in Navigation Your drivers need a robust mapping service to locate their passengers and get a reliable navigation experience for quick pickup and drops. Built-in integration with a service like Google Maps makes that possible.
3. Availability Button All driver apps have an availability button, which the drivers use to get online and offline. Some apps also have a snooze feature which comes in handy when a driver wants to grab a quick lunch or take a break.
4. Real-Time Notifications Drivers get notified through in-app notification alerts when a new booking request is made. They can also get important updates via SMS and email as a fallback option.
5. Accept or Decline Button Drivers can accept or reject taxi booking requests within a limited time using the accept/decline option. If the driver doesn’t respond or accept the booking then the request is forwarded to other nearby drivers.
6. Contact Passenger Many times drivers need to call passengers to get help with the pickup address. You must provide the feature of calling the passenger with number masking to ensure privacy.
7. Trip Actions Drivers can let the passengers know about their arrival by using the “arriving” option. Once the driver picks up the passenger, they will need to begin the ride using the start trip button. The end trip button is used to mark a trip complete and generate the fare.
8. Trip Information Essential information about the passenger and destination help the driver to provide better service. Most driver dispatch apps provide complete trip information to the driver once he accepts the booking request.
9. Automatic Fare Calculation Both the driver and the passenger apps display the total fare after the trip has ended. The fare is calculated based on the distance traveled, base fare and duration of the ride. Sometimes surge pricing is also applicable which is also automatically included in the total fare.
10. Track Earnings The entire earning history can be accessed by drivers using the track earnings feature. They can view daily earnings and other incentives received for their jobs.
11. Driver Dashboard Drivers can get crucial statistics, details about their past and upcoming trips, performance, and feedback from the passengers. It helps the driver get aware of his weak points and improve on them to offer better service.

This list of features may not be exhaustive but covers most of the important features that are essential in every taxi driver app. This goes without saying that the app has to intuitive and easy to learn and use for your driver partners. You can work with an experienced taxi app solution provider to get your driver app developed with the above features plus the ones you want to meet your specific business needs. Popular taxi-hailing services like Uber offer a feature-rich driver app for its partners that makes the lives of drivers on their platform, so much easier. Let’s have a look at some of the coolest ones.

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